Service Excellence Coordinator

Service Excellence Coordinator

Responsibilities:

- Coordinate and Monitor Customer Support Efficiency.

- Monitor and Track Service Level Agreements and standards for metrics and KPIs to measure operational effectiveness.

- Coordinate Sales Activities e.g. Contracts Management and Leads Generation.

- Provide administrative support.

- Remain knowledgeable regarding all operational aspects of service delivery.

- Perform other duties as assigned.

Key Job Experience Requirements:

- Excellent writing and proofreading skills with critical attention to detail and accuracy.

- Strong interpersonal skills and mentoring skills to work effectively with partners and clients.

- Demonstrated sense of ownership and accountability.

- Customer-focus, takes initiative, sense of urgency, time management.

- Strong problem solving mind-set, driven by creativity, data analysis, and innovative thinking.

- Excellent written and communication skills in both English and Arabic.

- Excellent skills in Microsoft Office (Word, 

Education and Technical Requirements:

- Bachelor's Degree.

- A minimum of 2-3 years of work experience in an Administrative, Project Coordination and Customer Service Support capacities.

To apply please submit the Updated CV to sghazo@uba.com.jo