شاغر موظف خدمة عملاء للعمل في شركة في الصويفية بدوام كامل 

Job Title: Call Center Representative

Location: Swifyeh

Employment Type: Full-Time

 We are looking for motivated and enthusiastic individuals to join our team as a Call Center Representative.

 In this role, you will be responsible for assisting customers, resolving issues, and ensuring customer satisfaction.

Job Responsibilities:

- Handle incoming and outgoing customer calls in a professional and efficient manner.

- Provide information about products and services, process orders, and resolve customer inquiries.

- Manage customer complaints, identify issues, and work to resolve them promptly.

- Follow company procedures and policies to ensure accuracy of documentation and information.

- Maintain customer accounts and update details as needed.

- Cross-sell or sell additional services or products when appropriate.

- Achieve performance goals and maintain high levels of customer satisfaction.

- Manage Talabat and Careem applications

- Manage online sales on the company's website

Requirements:

- Ability to receive calls after official working hours

- High school diploma or equivalent (university degree preferred).

- Previous experience in customer service or call center roles is an added advantage.

- Excellent oral and written communication skills.

- Ability to multitask and stay organized in a fast-paced environment.

- Strong problem-solving skills and a customer-focused attitude.

- Proficiency in basic computer applications and customer relationship management systems.

Ability to work flexible hours, including evenings, weekends and public holidays, if required.

Please send your CV to: 

career@bch-coffee.com